(813) 900-0206
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(813) 900-0206
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Frequently Asked Questions

Common Questions,
Straight Answers.

Pricing, scheduling, parts, warranties — everything you want to know before you book. Can’t find what you’re looking for? Just call us.

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Scheduling & Service
Most service calls are scheduled the same day or the following morning, depending on your location and how our day is running. Refrigerator and freezer jobs move to the top of the list — we treat them as time-sensitive. Call us at (813) 900-0206 and we’ll give you a straight answer on timing.
We’re available seven days a week, from 7am to 8pm. Weekend and weekday calls are priced the same — we don’t add a surcharge just because it’s Saturday or Sunday.
No. When you book, we’ll give you a 2-hour arrival window. Your technician will call approximately 30 minutes before arriving so you’re not anchored to the house all day. If your plans shift, just give us a call and we’ll work around it.
We cover Pasco, Pinellas, Hillsborough, and Manatee Counties — that includes Holiday, New Port Richey, Trinity, Spring Hill, Clearwater, St. Pete, Tampa, Brandon, Odessa, Wesley Chapel, Bradenton, and surrounding communities. If you’re not sure whether you’re in our coverage area, just call — we’ll let you know.
You can. Use the booking form on our homepage to send us your details, and we’ll follow up within 15 minutes during business hours — often faster. For anything urgent or last-minute, the phone is always quicker: (813) 900-0206 connects you to a live person right away.
Pricing & Estimates
We charge a diagnostic fee that covers travel and the time to properly identify the issue. If you move forward with the repair, that fee is credited toward your total. We quote it upfront when you call — no surprises.
Always. Once we’ve diagnosed the problem, your technician will walk you through what needs to be done and give you a written estimate. We don’t begin any work until you’ve reviewed and approved it. If you decide not to proceed, you pay only the diagnostic fee — nothing more.
We’ll give you our honest take. As a rule of thumb, if the repair runs under 50% of what a replacement would cost and the appliance is under 10 years old, fixing it usually makes financial sense. We’ll tell you exactly what we found and give you a straight recommendation — we’re not in the business of pushing repairs that don’t make sense.
Standard pricing applies Monday through Sunday. True after-hours emergency calls may carry a premium, which we’ll always disclose before you commit — never a surprise on the final bill.
Whatever works for you — we keep it flexible. Cash, personal check, and all major cards (Visa, MC, Amex, Discover) are all accepted. Prefer digital? We’re also set up for Venmo, CashApp, and Zelle. Your technician collects at the end of the visit; nothing is billed until the job is complete.
Repairs & Parts
Our service vans are stocked with the highest-demand parts for all major appliance brands. The vast majority of repairs are completed on the first visit. For less common components, we typically source them within one to two business days and return promptly to finish the job.
We use original manufacturer components whenever the repair calls for it — particularly for major assemblies like compressors, motors, and control boards. When a high-quality aftermarket part is the better fit, we’ll tell you which you’re getting and why before the work begins.
We back every repair we complete. If the same issue comes back within the warranty period, we return and correct it at no additional cost. See the warranty section below for specifics — we stand behind the work, full stop.
Error and fault codes are one of the first things we ask about — they help us prepare before arriving. Our technicians know the diagnostic systems across all the major platforms: Samsung, LG, GE, Whirlpool, Frigidaire, and others. Have the code ready when you call and we’ll walk you through what it likely means.
Absolutely — premium brands are a regular part of what we do. Sub-Zero, Wolf, Viking, Thermador, and Miele are all on our service list. These lines can have model-specific requirements, so a quick call before booking is worthwhile. We’ll tell you upfront whether yours is a fit and what to expect.
Appliances We Service
Holiday Appliance covers the full range of household appliances. Cooling: refrigerators and standalone freezers. Laundry: top-load and front-load washers, gas and electric dryers. Kitchen: dishwashers, stoves, ovens, ranges, and microwaves. We also handle wine coolers and beverage fridges. Not in our scope: central HVAC systems, built-in espresso and coffee machines, and small plug-in countertop appliances.
Gas work is well within our wheelhouse. We handle gas ranges, ovens, and dryers throughout Pasco, Pinellas, and surrounding counties. One important note: if you ever detect a gas odor in your home, get everyone out immediately, avoid touching any switches or outlets, and call 911 or your gas provider before anything else — then let us know once you’re clear and we’ll coordinate from there.
Age alone isn’t a disqualifier. Parts availability can become a factor on older units, and we’ll check before recommending anything. Sometimes the right repair adds years of life at a fraction of replacement cost — other times the condition of the appliance makes replacement the smarter call. Either way, you’ll get our honest read.
Primarily, yes — residential homes are our bread and butter. For lighter commercial needs, we do take select jobs: laundry machines, refrigerators, and dishwashers in small offices, short-term rentals, and similarly sized setups. Send us the details on your specific unit and we’ll be upfront about whether it’s something we handle.
Warranties & Guarantees
Every repair we complete carries a 30-day guarantee covering both parts and labor. If the same fault comes back within that window — whether it’s a component failure or a workmanship issue — we return and resolve it at no cost to you. You’ll receive written warranty documentation from your technician at the end of the visit.
If something isn’t right after we’ve been to your home, call us. We’ve built this business on word-of-mouth across Pasco and surrounding counties for over 20 years — our reputation depends on getting it right. No runaround, no excuses.
If your appliance is within its manufacturer’s warranty period, it may be worth contacting the manufacturer first — some warranties require service through their authorized network. Let us know when you call and we’ll help you sort out the best path forward. There’s no charge for the guidance.
About Our Team
Yes. Every technician we send is licensed, fully insured, and has passed a thorough background check. They arrive in uniform with identification. You should always know exactly who is coming into your home.
Holiday Appliance is independently and family-owned. Not a franchise, not a corporate chain routing calls to subcontractors. Our team lives in this community and is personally accountable to every customer we serve across Pasco, Pinellas, Hillsborough, and Manatee Counties.
Call us at (813) 900-0206 — a real person picks up. No automated menus, no hold music. We’re glad to answer your questions before you book, even if the answer is to point you somewhere else.
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Where We Work

Areas We Service

We serve these communities across Tampa Bay — same-day emergency service available. Call us at (813) 900-0206.

HolidayPasco Tarpon SpringsPinellas New Port RicheyPasco Palm HarborPinellas Port RicheyPasco East LakePinellas OldsmarPinellas TrinityPasco Wesley ChapelPasco WestchaseHillsborough Town 'N' CountryHillsborough KeystoneHillsborough Seven SpringsPasco OdessaHillsborough
Service Area
Pasco

County

Pasco County is where Holiday Appliance was founded and where we’re most active. Holiday, New Port Richey, and Trinity are our home territory — we’re often in your neighborhood before you’ve even finished the call. Same-day appointments are available throughout Pasco most days.

Same Day
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Service Area
Pinellas

County

Pinellas County is right next door and fully covered. We regularly serve Tarpon Springs, Palm Harbor, Dunedin, Safety Harbor, and surrounding communities. Same-day availability is common throughout Pinellas.

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Book a Pinellas Repair
Service Area
Hills­borough

County

Tampa and greater Hillsborough County are fully within our service territory. Whether you’re in Westchase, Town ‘N’ Country, Keystone, or Odessa, we dispatch throughout the county — typically same day or next morning.

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Service Area
Manatee

County

Bradenton, Palmetto, and all of Manatee County fall within our service territory. From Anna Maria Island to Lakewood Ranch, we make the trip and keep the same pricing and service standards as everywhere else we work.

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Book a Manatee Repair
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